SHIPPING RATES & DELIVERY TIMES
Method | Order Amount $85+ | $0 - $84.99 | Time Frames* | Notes |
---|---|---|---|---|
STANDARD | FREE | $9.95 | 1-7 Business Days | All Products Eligible |
PRIORITY GROUND | Unavailable At This Time | 1-4 Business Days | All Products Eligible | |
EXPRESS SAVER** | Unavailable At This Time | 3 Business Days | No Lamp Oils *** | |
2ND DAY EXPRESS** | Unavailable At This Time | 2 Business Days | No Lamp Oils *** | |
OVERNIGHT EXPRESS** | Unavailable At This Time | Next Business Day | No Lamp Oils *** |
FREE SUPER SAVER SHIPPING ON ALL ORDERS OF $85 OR MORE
To qualify for Free Shipping, the order total must be above the current Free Shipping threshold after discounts, promotional codes, or coupons.
Estimated shipment time frames are listed in business days (Monday through Friday, excluding holidays) starting the business day after the product has left our warehouse.
Most orders ship within 24 hours of being placed (excluding weekends and holidays) and will be shipped via USPS, UPS, or FedEx based on the order’s destination and weight.
**Express Saver, 2nd Day Express, & Overnight Express shipments are sent on Business Days only. Shipments will not be sent on Saturdays or Sundays even if an Express service is selected. Shipments will be shipped from our warehouse the same business day if placed before 12 PM Central Time. Please add one Business Day onto any order placed after 12 PM.
DROP SHIP and SPECIAL ORDER items are excluded from these delivery time frames. Please allow 1-3 weeks delivery time for all Drop Ship and Special Order items, unless otherwise stated on the product page.
Sales tax collected where required by law.
SAME OR NEXT DAY SHIPPING: Orders placed by 12 PM Central Time will be shipped the same business day or next business day the order is placed M-F. This is not a money-back guaranteed service, however, 99% of the time we will get your order out the same or next business day. This offer excludes items that are out of stock.
Our standard Super Saver shipping option is through a combination of FedEx Ground, UPS, and USPS and takes approximately 1-12 business days within the Continental United States. For a small charge, you can upgrade to Priority Ground service. This service takes only 1-4 business days. View a FedEx Ground Service Map to see approximate shipping times for your location.
Orders are shipped out Monday-Friday.
Your order is important to us and we know you have taken time to pick out your items. In the event an item is out-of-stock due to an inventory error, we will contact you via email and/or phone to try to substitute or replace the out-of-stock item. If we do not hear from you within a 3-business day period, we will remove the out-of-stock item from your order and ship the remaining items. If your order qualified for free shipping, we would honor the free shipping if the out of stock item drops your order total below the free shipping threshold.
Special order items listed as backordered may still be purchased. Your entire order will be held until all the items arrive.
During periods of extreme heat across the country, we reserve the right to hold CANDLE orders placed towards the end of a work week if it is necessary to do so to avoid candles melting in transit. In these rare cases, orders will be shipped the following Monday .
Tracking numbers for Priority Ground services and Express services are automatically emailed within 24 hours after an order ships.
Unfortunately, we cannot ship to Canada, Alaska, Hawaii, Puerto Rico, and APO/FPO addresses.
Note: If your order was shipped Priority Ground and you need to modify your address after your order has been shipped, a $13.00 rerouting fee will be charged as this is the amount FedEx charges us. Orders shipped through other methods (USPS or FedEx Smartpost) can not be rerouted per Post Office regulations.
Please Note: We do not ship internationally as our products are not made to withstand the long journey overseas. We are not responsible for any loss or damage that occurs to orders that are forwarded to other countries by a third-party shipping company. We are only responsible for the safe delivery of the package to the destination listed as the "Ship to" address on your order. Any problems beyond that point must be claimed with the third-party shipping company. If the shipment arrives to the shipping company in a damaged state, the shipping company will need to refuse the package at that point or contact us before sending the order out.