CANDLEPALOOZA SALE GOING ON NOW click for details
FREE GROUND SHIPPING ON ALL ORDERS OVER $75 details

Ordering Information

 

How to Order Online

  

1. Select your items
Find the items that you wish to purchase. Click Order to add the item to the Cart.
 
2. View Cart or Checkout
In the top right corner of your browser, you can click View Cart which will bring you to 
your Shopping Cart page. This page will give you more detailed information about your cart. 
 
On the bottom of this page you have the option to continue shopping or to checkout.
 
3. Checkout and Verify Order
When you click on the Checkout button, you will be asked to enter your shipping, billing, 
and payment information. You will then be asked to review your order.
 
To complete your order, click on the Finalize Order button.
 
4. Finalize Order
Once you've clicked on the Finalize Order button, you will be brought to a confirmation 
page that will give you your order number and the option to print out your order.

 

 

How to Order By Phone

 

If you prefer to complete your order over the phone, please call 1-417-886-2092.

 

Our phone order hours are as follows:

Monday - Friday 8:30 a.m. to 5:00 p.m. CST

 

 

 

Return Policy

 

Your satisfaction is guaranteed. Returns must be made within 15 days of purchase. Items must be in original packaging and unused with any accessories included. Package must be mailed back to the shipping dept. and a refund will be issued at that time. Actual shipping charges (even on free shipping items) will not be refunded on all returns unless a product is defective or arrived damaged. If there is a problem with your order we will be glad to assist you in any way that we can!

We do not currently have an exchange system in place. All exchanges are processed as returns. We will refund you for the product when it arrives and you can place a new order for any additional product you wish to receive.

In the unlikely event that an item is broken in transit during the return process, you will be responsible for filing a claim with the shipping company to be reimbursed for the item. This is not a difficult process, however delivery companies require the claim to be filed by the shipper, which on a return shipment would be you.

 

 

Sales Tax

 

Sales tax collected where required by law.